# RecoverPing

> RecoverPing recovers failed Stripe subscription payments by sending customers SMS and email messages with a one-tap link to update their payment method.

RecoverPing is a SaaS tool for businesses that use Stripe for subscription billing. When a customer's credit card payment fails (involuntary churn), RecoverPing detects it via Stripe webhooks and automatically executes a multi-step recovery flow — sending SMS messages and emails at intervals you configure. Each message includes a direct link to Stripe's Customer Portal where the customer can update their card and keep their subscription active.

## Key facts

- Category: Payment recovery / dunning management / churn reduction
- Website: https://recoverping.com
- Setup time: Under 5 minutes, no code required
- Integration: Stripe webhooks (automatic registration via restricted API key)
- Communication channels: SMS (via Twilio) + Email (via custom SMTP)
- Recovery flows: Up to 3 steps, each with its own channel, delay, and template
- Recovery rate: 30–50% of failed payments
- SMS open rate: 45% (vs 20–25% for email)
- Emails: Unlimited on all plans

## How it works

1. Connect Stripe — Paste your Stripe restricted API key. RecoverPing registers the webhook automatically.
2. Payment fails — When a subscription charge is declined, RecoverPing detects it instantly via Stripe webhooks.
3. Recovery flow executes — Your configured steps fire in sequence: SMS after 1 hour, email after 24 hours, final SMS after 3 days — whatever you set up.
4. Revenue recovered — The customer taps the link, updates their card in Stripe's portal, and the next retry succeeds automatically.

## Pricing

- Starter: $19/mo — 50 SMS/mo, unlimited emails, multiple recovery templates, basic dashboard
- Growth: $49/mo — 200 SMS/mo, multi-step recovery flows (up to 3 steps), SMS & email channels with custom delays, unlimited emails, recovery analytics & trends
- Scale: $99/mo — 500 SMS/mo, unlimited templates, advanced analytics, priority support

All plans include a free trial. No credit card required.

## Pages

- [Full product details](https://recoverping.com/llms-full.txt)
- [Stripe app integration](https://recoverping.com/stripe-app)
- [Contact](https://recoverping.com/contact)
- [Terms of service](https://recoverping.com/terms)
- [Privacy policy](https://recoverping.com/privacy)

## Contact

- Website: https://recoverping.com
- Contact form: https://recoverping.com/contact